Hello Friends and Crafters. I’ve been kept busy by the
wretched delivery company and to tell you the truth, it has taken me to an all-time
low. Some of you will knw that I have just been plagued with bad luck for months and it seems there's just no end to it. I have reached the very depths of despair. This is quite a long post so I hope that some of you will take a look. I have provided everything they have
asked for after finally getting and filling out my claim form.
There’s been lots of differences of opinion, not about the
actual claim but they have disputed ownership and payment for the items lost in
the parcel. I have provided invoices, which they have refused point blank. I contacted
the company and requested them for other invoices showing payment has been made,
they were happy to produce them with official company stamps. They have refused
to even consider my bank statements which clearly show the payments for each
invoice.
I was accused of editing these and providing fraudulent
documents, the company has even sent me a statement listing each of the
invoices individually, again company stamped and signed to show that all
payments for the goods have been received by them and they have still refused
the claim.
They have had the downright cheek to credit my account with
a 15 pound credit to use for a future shipment. I can tell you, I would never
use them again, not if they offered free shipping.
This has really depressed me and at times I have felt
suicidal, I have had to take everything off the Hochanda website as I can’t
offer the selection required, I only have the items on the Craftascope Etsy
store. I can’t see any way of going forward now after losing such a great deal
of stock and no way of replacing it, I just don’t have the funds to cover the
loss and then make up the difference needed to place the minimum orders
required.
I have loved haring and helping people with their crafting
and will always value the friendships and customers that have been so amazing
but I think this is where the journey will end. I have worked my socks off to
bring the collections I have, hearing the comments and praise for my designs
will never be forgotten. It’s devastating that an incident like this has been
the thing that has destroyed it all. It seems that anyone working for DPD can
take a fancy to anything they like and it’s the customer that foots the bill.
How on earth can this be right.
Interestingly,
I decided to leave a review for my most recent experience. I wasn’t able to
leave one for ParcelCompare/DPD as I wasn’t invited to share the experience.
Maybe I am the only one who didn’t realise this but it’s the company who can
select which customers can leave reviews on Feefo. Despite sending around 17
Parcels with them over the last 6 months, I have not once been asked to leave a
review. No wonder they have such a high star rating, they have only selected those
customers who have enjoyed a good experience. Worse still, I discovered that
Feefo awarded them a ‘’Trusted Service Award’.
A 5 minute search on the internet
brings up many other sites that, in my view reflect the service given by
ParcelCompare far more honestly. It's appalling the amount of people that have
suffered both mentally and financially by this company. Feefo have chosen to
provide a public service in collating reviews to assist customers when
selecting products or services. They have a huge responsibility to ensure that
customers are given a balanced, with a true reflection of what they could and
might expect. At present this is certainly not true of ParcelCompare, the other
reviews, across many online sites have certainly shown this. Like many others, I
rely heavily on review sites, as I mentioned earlier, Feefo had always been my
site of choice, but now I am not so confident. Many of the customers who have
or are suffering could also have made their choice to use this disreputable company
by reading the glowing reviews on your site.
I have
taken the time to read many of the other reviews and the service described
certainly mirrors that of mine. Many of these have also shared proof that they
were in fact customers of ParcelCompare, but like me, have been denied the
right to share on the Feefo Site. Now I am aware that they are involved in the
selection process, it's clear that they are being far more selective than they
should. Obviously selecting those who have had an acceptable or better service.
The
loss I have suffered on this occasion, along with the damage caused to another
of my parcels has totally destroyed my small business. The length of time and
excessive delays has left me with little, if any chance of recovery. I was so
incensed by this that I contacted 'Rip Off Britain' a few months ago and they
have contacted me for an update as they are preparing for their next series.
Below
is the review I have written, it’s also available on the Feefo website, but for
some reason the photos weren’t published. You all know that I am honest, I have
always shred my reviews and experiences to help others, I really hope you will
look at other review sites to get a mre honest view of this company.
Feefo should have the option of a
‘Zero Star ’ option, this company just do not deserve to be in business and
certainly doesn’t deserve a star rating. I would implore people to go direct to
the parcel company, these days the pittance you save is not worth the lack of
Customer Service you get from ParcelCompare when it is required.
Before I start, I would like to
share something very important. When I decided to share my most recent
experience, I visited Feefo, who I have always trusted to share balanced and
unbiased reviews. I believe the reviews on their site are 100% genuine, but I
was shocked that ParcelCompare had such a high rating. It transpires that it is
ParcelCompare themselves that select the customers that leave the reviews. In
the last 6 or 7 months I had sent 17 parcels, in that time, I have never been
invited to describe my experience or share an honest account of the Customer Care
or service received. In fact in order to leave this review I have had to
contact Feefo and ask for the right to share. It is no wonder to me that
ParcelCompare have such a high rating on Feefo. I am certainly not alone, a
five minute search on the internet and you will see there are hundreds if not
thousands of reviews from people who have suffered both mentally and
financially. Please take the time to look before deciding to use this company
for your delivery needs.
I started a very small business 2
years ago, this year has been a very hard for everyone without experiencing any
additional trouble. I needed to move my stock from the UK to Bulgaria before
the end of the transition period. Through the year I had been sending 2 or 3
parcels at a time, I had a few niggles, but nothing could have prepared me for
the last few shipments. Sadly they were all sent in quick succession so there
was no way of knowing, believe me I wouldn’t and won’t ever use them again.
I had a shipment of 3 parcels
each weighing approximately 29KG and obviously very large too. They arrived and
one was missing, the other 2 looked like they had been kicked from the UK to
Bulgaria. I got in touch straight away and was told that they would investigate,
which could take up to 14 days. In the meantime I had to provide a list of the
items involved. This was fairly easy as it was all stock that was to be shown
on a TV show. The time passed and I kept asking for updates, cutting a long story
short this went on for over 3 months, now nearer to 4 months. I had contacted the
CEO of DPD by this time as I felt it was not being taken seriously at all. DPD
said they had searched every office it could have passed through and therefore
it was ParcelCompare that were causing the excessive delays.
I was so relieved when I finally
got a claim form, I had lost so much by this time, I had to give notice to my wonderful
design team, as I couldn’t sell much as the items lost formed part of
collections,I just couldn’t afford to replace them without the claim being settled.
I had continually told them that the longer it went on the more damage was
being done, it had been devastating. I filled out the claim form. Since then
they have disputed ownership my products, despite providing invoices, they
refused to accept bank statements which clearly showed payments.
I contacted the company who makes
my hand drawn craft designs and asked if they would provide company receipts,
they did, all signed and stamped with the business stamp along with a document
confirming all the invoices were paid, this was also stamped and signed. Parcel
Compare came back to accuse me of editing the documents. I can prove they were
all sent to me by the company by email. I have provided everything they have
asked for again and again. I have not edited any documents, even my legal
advisor can’t understand, they agree that the documentation clearly shows
ownership and payment.
This has gone on and on, they
have asked for the same information repeatedly, it’s as if they don’t know what
they are doing. The have declined my claim, refunded the original payment for
the shipping and as a goodwill gesture credited the account with 15.00, I would
never use them again, even if they offered free transportation, I would rather
get on a flight and collect things myself.
This has completely ruined my
life, I have actually been suicidal, it has been devastating, thousands of
pounds of stock lost, through n fault of my own, DPD have accepted the loss and
yet I have no comeback. Mine is a very small concern, it’s devastating and I
can’t see a way forward. I have spent hours trying to get them to see reason.
It really isn’t fair, that I should have to suffer this loss, it seems that
anyone at DPD could take and parcels they take a fancy to and it’s the customer
that has to shoulder the loss.
The other shipments that I
mentioned, there was so much damage in one of the parcels that nothing could be
retrieved. I sent photos to the CEO of DPD and they conveniently disregarded
the issue completely. I tried to raise the issue with Parcel Compare but the
reply I got was curt and dismissive. This
is a polite warning not to use this disreputable company. If you need any help or
assistance you will not get any, even approaching the courier itself will not
help as the contract is direct with ParcelCompare, who show no empathy once
they have had payment. The only time you will get any assistance is when it is
to pay for a shipment, apart from that they couldn’t care less.
It’s totally beyond me how a
large parcel weighing nearly 30Kg can possibly go missing, it is complete incompetence
and shows sheer lack of responsibility for property. I was proud of my ‘Craftascope’
Brand of Craft Products, now I just can’t continue, they have destroyed
everything. Please don’t risk feeling as bad as I do. They have made me feel
like a criminal over the last few months. I never thought I could be affected
so badly, but bit by bit they have chipped away and destroyed my confidence and
ruined any chance I could have had of a recovery.
It might be the end for me but please share this as much as you can, I would hate anyone else to lose so much. People need to know before choosing to use their services, It's okay if you have no issues but if you do, there will be no help whatsoever. Just a few photos of the damage done, I can also provide proof of payment and I can confirm that this is an honest and true reflection of the experience I have had.
I would like to say that I first
used ParcelCompare quite a few years ago, to be fair in the beginning the
service was far superior, but now it is not even a pale reflection of what it once
was.
Bless all of you for the support you have given, Take care and Happy Crafting.xx
